Quality Assurance Product Support Associate (us Support)

Abbott

Taguig City, Philippines
Base: n/a; bonus/equity: not specified; benefits: ...
Bachelor's degree in chemistry or life sciences
Proficiency with database and spreadsheet software
Working knowledge of fda cgmps and iso quality systems
The role manages the site Customer Complaint Investigation Program, including deciding which complaints are investigated and writing conclusions

Job Summary

  • The role manages the site Customer Complaint Investigation Program, including deciding which complaints are investigated and writing conclusions.
  • Responsibilities include ensuring labelling regulatory compliance, coordinating product recall activities, and implementing post-market surveillance programs.
  • The position requires conducting bench testing, performing site visits for kit performance assessment, and acting as a lead auditor for internal and external audits.

Matching Summary

The role manages the site Customer Complaint Investigation Program, including deciding which complaints are investigated and writing conclusions.

Salary

Base: N/A; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Bachelor's Degree in Chemistry or Life Sciences
  • Proficiency with Database and Spreadsheet software
  • Working knowledge of FDA cGMPs and ISO Quality systems
  • Experience managing complaint investigation programs
  • Ability to write and approve Standard Operating Procedures

Nice-to-have

  • 5+ years experience in medical device QA role
  • 2+ years experience in animal health industry QA/QC
  • Experience leading internal and external audits
  • Strong communication skills for global technical teams
  • Ability to manage complex programs with multiple priorities

Key Requirements

  • Bachelor's Degree in Chemistry, Biology, or Life Sciences
  • 5+ years of experience in Quality Assurance within medical device industry
  • 2+ years of experience in QA/QC within animal health industry

Work Rights

Not specified

Tailored Resume

Cover Letter