Team Leader - Hardship

Probe Group

Melbourne, Victoria, Australia
People leadership
Quality & compliance
Operational excellence
You will lead a newly formed team dedicated to supporting customers in financial hardship, ensuring they receive empathetic, compliant, and effective solutions

Job Summary

  • You will lead a newly formed team dedicated to supporting customers in financial hardship, ensuring they receive empathetic, compliant, and effective solutions.
  • As a Team Leader, you own the rhythm of your team, balancing high-level operational targets with the "human" side of hardship support.
  • Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.

Matching Summary

You will lead a newly formed team dedicated to supporting customers in financial hardship, ensuring they receive empathetic, compliant, and effective solutions.

Skills & Requirements

Must-have

  • People Leadership
  • Quality & Compliance
  • Operational Excellence
  • Vulnerability-aware communication
  • First-call resolution
  • 24/7 Operations leadership

Nice-to-have

  • Inspiring leader
  • Hands-on, energetic leader
  • Customer first outcomes
  • Problem-solving
  • Building culture from ground up

Key Requirements

  • Hardship/Collections Expertise
  • Proven Leadership
  • Strong Coaching DNA
  • Operational Acumen
  • Inspiring Leadership

Work Rights

Not specified

Tailored Resume

Cover Letter