It Process/application Support Analysis

PPD (Thermo Fisher)

Hyderabad, India
Itil framework expertise
Servicenow proficiency
Problem management experience
Join our collaborative IT team as an IT Process Analyst II

Job Summary

  • Join our collaborative IT team as an IT Process Analyst II.
  • You'll contribute to optimizing and managing our IT service delivery.
  • This role offers opportunities to contribute to essential IT operations.

Matching Summary

Join our collaborative IT team as an IT Process Analyst II.

Skills & Requirements

Must-have

  • ITIL framework expertise
  • ServiceNow proficiency
  • Problem management experience

Nice-to-have

  • Customer-focused mindset
  • Strong service orientation
  • Stakeholder management experience

Key Requirements

  • Bachelor's Degree
  • 2 years of experience in IT service management
  • ITIL Foundation Certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter