Customer Success Coordinator

Xplor Technologies

Melbourne, Australia
On-site
Customer support via phone, chat, email
Assigning and resolving customer tickets
Maintaining broad product knowledge
You will help our customers become successful through the use of our platform, ensuring retention and customer happiness

Job Summary

  • You will help our customers become successful through the use of our platform, ensuring retention and customer happiness.
  • The Coordinator role provides support to the wider team by assigning tickets, and answering customer enquiries.
  • We offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home.

Matching Summary

You will help our customers become successful through the use of our platform, ensuring retention and customer happiness.

Skills & Requirements

Must-have

  • Customer support via phone, chat, email
  • Assigning and resolving customer tickets
  • Maintaining broad product knowledge
  • Responding to customer inquiries
  • Adhering to SLAs

Nice-to-have

  • Curious and empathetic mindset
  • Motivated by meaningful work
  • Positive outlook and adaptable
  • Big picture thinking and doing
  • Team player with a proactive attitude

Key Requirements

  • 1-2 years customer-facing experience
  • Excellent written and verbal English
  • Confident phone manner and active listening
  • Ability to multitask and prioritize
  • Legally authorized to work in Australia

Work Rights

Legally authorized to work in Australia

Tailored Resume

Cover Letter