Director, It Field Services & Infrastructure

Georgetown University

Washington, DC, US
Base: $80,429.00 - $157,238.93; bonus/equity: not ...
Onsite
7-10 years it operations experience
3-5 years supervisory leadership capacity
Team management of seven engineers
The Director provides strategic leadership and operational oversight for the delivery of high-quality technical support and infrastructure maintenance across the Hilltop and Capitol campuses

Job Summary

  • The Director provides strategic leadership and operational oversight for the delivery of high-quality technical support and infrastructure maintenance across the Hilltop and Capitol campuses.
  • This role oversees the lifecycle of field-based technology and manages a team of specialized engineers to maintain seamless service continuity.
  • Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, and tuition assistance.

Matching Summary

The Director provides strategic leadership and operational oversight for the delivery of high-quality technical support and infrastructure maintenance across the Hilltop and Capitol campuses.

Salary

Base: $80,429.00 - $157,238.93; Bonus/Equity: Not specified; Benefits: Comprehensive package including medical, dental, vision, retirement, and tuition assistance

Skills & Requirements

Must-have

  • 7-10 years IT operations experience
  • 3-5 years supervisory leadership capacity
  • Team management of seven engineers
  • Hardware deployment and retirement lifecycle
  • Service Level Agreement (SLA) development
  • Vendor relationship and procurement management

Nice-to-have

  • Experience in higher education environment
  • Mentorship and performance management skills
  • Collaboration with network and systems teams
  • Commitment to academic excellence mission

Key Requirements

  • Bachelor's Degree in IT or related field
  • 7-10 years progressive IT operations experience
  • 3-5 years in supervisory or leadership capacity
  • Proficiency in ITIL framework (preferred)
  • Knowledge of Windows/macOS and AV systems

Work Rights

Not specified

Tailored Resume

Cover Letter