Member Experience Manager

EōS Fitness

Glendale, AZ, US
Hourly: $18.50 - $20.50 usd; bonus/equity: not spe...
On-site
Exceptional customer service delivery
Front desk team leadership and training
Member complaint resolution skills
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service

Job Summary

  • The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
  • The Member Experience Manager will partner with department managers to train, motivate, and develop the front desk staff while ensuring facility standards are met.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.

Salary

Hourly: $18.50 - $20.50 USD; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) match, daily pay

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Front desk team leadership and training
  • Member complaint resolution skills
  • Billing issue management expertise
  • Facility cleanliness and safety oversight

Nice-to-have

  • Proven fitness industry experience
  • Strong written and verbal communication
  • Ability to thrive in fast-paced environment
  • Proficiency with fitness management software
  • Social media reputation management skills

Key Requirements

  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training
  • Pass background check successfully
  • Ability to lift more than 40 lbs routinely
  • Experience in customer service or frontline leadership

Work Rights

Not specified

Tailored Resume

Cover Letter