Lead the coordination and resolution of incidents across internal systems, CockroachDB Cloud, customer-hosted environments, and security/compliance events in the EMEA region
Job Summary
Lead the coordination and resolution of incidents across internal systems, CockroachDB Cloud, customer-hosted environments, and security/compliance events in the EMEA region.
Manage the full lifecycle of incidents from detection through resolution, ensuring adherence to established incident management processes.
Cockroach Labs has a hybrid work model, with Roachers that are local to one of our offices coming in on Mondays, Tuesdays, and Thursdays and working flexibly the rest of the week.
Matching Summary
Lead the coordination and resolution of incidents across internal systems, CockroachDB Cloud, customer-hosted environments, and security/compliance events in the EMEA region.
Skills & Requirements
Must-have
Incident lifecycle management
Cross-functional response coordination
Root cause analysis
Stakeholder communication
24x7 operational environment
Nice-to-have
AI-assisted tools
ITIL principles
Security incident response
Key Requirements
5+ years technical operations/SRE/support/incident management
2+ years direct Incident Management
Bachelor’s degree in Computer Science, Information Technology, or equivalent experience