This role leads the management of fraud and scams across the CommBiz channel, including detection, customer contact, and dispute assessment
Job Summary
This role leads the management of fraud and scams across the CommBiz channel, including detection, customer contact, and dispute assessment.
The team is dedicated to transforming processes to deliver improved outcomes in managing bank and customer losses while enhancing customer experiences.
Key responsibilities include designing fraud risk frameworks, leading deep dive reviews on emerging risks, and driving an aggressive uplift program for fraud disputes.
Matching Summary
This role leads the management of fraud and scams across the CommBiz channel, including detection, customer contact, and dispute assessment.
Skills & Requirements
Must-have
Fraud and scam risk management experience
Leading operational teams in banking
Designing fraud detection programs
Managing dispute assessment processes
Stakeholder engagement with card schemes
Nice-to-have
Experience with automation and simplification agendas
Strong written communication skills
Ability to drive continuous improvement culture
Insights into emerging fraud trends
Key Requirements
Extensive experience in Fraud and Scam Risk Management