Job Summary

• Lead the transition from traditional, process-centric ITIL practices to an agile, modern operating model rooted in DevOps and SRE principles, focused on speed, automation, and resiliency.
• Partner with the Salesforce Product teams to adopt the new agentic ITSM platform, ensuring our internal practices and technology are the leading example for our customers.
• Develop and deliver clear, compelling presentations on strategy, roadmap, and operational performance to executive leadership and key customers.

Matching Summary

Salary

Base: $171,200 - $273,000 annually; Base: $205,800 - $298,400 annually in select cities; Bonus/Equity: company bonus, incentive for sales roles, equity; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Key Requirements

• 10+ years of experience
• Expert-level ITSM understanding
• Proven transformation program leadership
• Experience with CMDB/APM/Service Catalog mapping
• Hands-on DevOps/CI/CD/IaC experience
• SOX and Security compliance knowledge
• AI/ML use case development experience

Work Rights