Tech Support Engineer

AVEVA Solutions Ltd

Al Khobar, Saudi Arabia
Fully remote
Remote and on-site customer support
Troubleshoot complex technical challenges
Communicate customer software utilization
AVEVA Solutions Ltd is seeking a Tech Support Engineer to provide remote and on-site technical support for their industrial software solutions, aimed at enhancing customer operations. The ideal candidate will have a degree in an engineering-related field, be fluent in English and Arabic, and possess strong problem-solving and communication skills

Job Summary

  • Enable our customers’ success to manage their operations by supporting them remotely through phone, email, web channels or on-site to best serve their environment while solving a variety of complex technical challenges.
  • Communicate with our customers to understand how they utilize our software to solve their business challenges and collaborate with different AVEVA departments to deliver and improve our customers’ experience with our company and products.
  • Train new team members on taking phone and email cases, teach internal and external classes, and mentor newer team members.

Matching Summary

Match Score: 85

AVEVA Solutions Ltd is seeking a Tech Support Engineer to provide remote and on-site technical support for their industrial software solutions, aimed at enhancing customer operations. The ideal candidate will have a degree in an engineering-related field, be fluent in English and Arabic, and possess strong problem-solving and communication skills.

Skills & Requirements

Must-have

  • Remote and on-site customer support
  • Troubleshoot complex technical challenges
  • Communicate customer software utilization
  • Author and maintain knowledge base articles
  • Reproduce product issues for root cause analysis
  • PI System roadmap understanding

Nice-to-have

  • Customer mindset and desire to help
  • Enthusiasm for technical problem solving
  • Patience and composure under pressure
  • Willingness to go the extra mile
  • French/Turkish or other language knowledge

Key Requirements

  • 3+ years of work experience preferred
  • Bachelor's Degree, Master's Degree or PhD in Engineering
  • English + Arabic Speaker
  • Saudi Nationals only

Work Rights

Saudi Nationals only

Tailored Resume

Cover Letter