Team Lead, Customer Service

Cubic Corporation

Fort Washington, PA, United States
Lead and motivate customer service team
Monitor call quality and customer experience
Manage real-time service levels
Cubic Corporation creates technology solutions in transportation and defense

Job Summary

  • Cubic Corporation creates technology solutions in transportation and defense.
  • The role involves leading a team of customer service representatives to meet KPIs.
  • Candidates should have proven leadership capability in a dynamic environment.

Matching Summary

Cubic Corporation creates technology solutions in transportation and defense.

Skills & Requirements

Must-have

  • Lead and motivate customer service team
  • Monitor call quality and customer experience
  • Manage real-time service levels

Nice-to-have

  • Foster a positive work environment
  • Strong time management skills
  • Proficiency in Microsoft Office

Key Requirements

  • Minimum 2 years as Senior Customer Service Representative
  • 4-6 years of contact center experience
  • Understanding of workplace safety standards

Work Rights

Not specified

Tailored Resume

Cover Letter