As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their banking needs including Home Loans, Business Banking, and Financial Advice.
The role offers the opportunity to positively impact customers’ financial wellbeing and be part of a supportive community including Indigenous Employee Networks.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth financial product knowledge
Support credit product applications
Conduct financial health checks
Problem solving and solution provision
Operate in a risk-adverse environment
Nice-to-have
Excellent communication skills
Ability to articulate financial terms clearly
Genuine interest in financial wellbeing
Ability to work in busy retail environment
Customer-centric approach
Experience in financial services or retail
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality
Availability for predetermined part-time roster
Ability to complete online assessments and digital interviews