Senior Success Guide-onboarding Service Cloud

Salesforce

Bangalore, India
Service cloud subject-matter expert
Customer-facing presentations
Virtual 1:1 engagements
Onboarding Specialists warmly welcome our newest Salesforce Premier customers post-sale before they begin the implementation process, to ensure a positive initial experience with Salesforce and the achievement of customer business objectives

Job Summary

  • Onboarding Specialists warmly welcome our newest Salesforce Premier customers post-sale before they begin the implementation process, to ensure a positive initial experience with Salesforce and the achievement of customer business objectives.
  • This role focuses on helping customers achieve rapid time to value, while helping them build a strong knowledge foundation for future growth with their Service Cloud product and the broader Salesforce Platform.
  • By delivering outstanding value in the initial stages of the customer’s journey, you will contribute to our customers’ success and reinforce Salesforce's reputation as an industry leader.

Matching Summary

Onboarding Specialists warmly welcome our newest Salesforce Premier customers post-sale before they begin the implementation process, to ensure a positive initial experience with Salesforce and the achievement of customer business objectives.

Skills & Requirements

Must-have

  • Service Cloud subject-matter expert
  • customer-facing presentations
  • virtual 1:1 engagements
  • consulting skills
  • tailor-made Success Paths
  • build positive relationships

Nice-to-have

  • passionate customer-centric learner
  • agile in dynamic environment
  • positive attitude
  • contribute to knowledge base

Key Requirements

  • 3+ years Salesforce-related work experience
  • Salesforce Admin, Advanced Admin, Platform App Builder, Agentforce Specialist and Service Cloud Consultant Certifications
  • Ability to work independently
  • Comfortably navigating conversations with stakeholders at all levels

Work Rights

Not specified

Tailored Resume

Cover Letter