Team Leader - Cx Multicarrier

A.P. Moller - Maersk

Colombo, Sri Lanka
Multi-carrier operations
Customer service consultants
End-to-end shipment execution
Lead and supervise a team of Customer Service Consultants handling multi-carrier operations across ocean, air, and cross-border for Global customers

Job Summary

  • Lead and supervise a team of Customer Service Consultants handling multi-carrier operations across ocean, air, and cross-border for Global customers.
  • Build and maintain strong relationships with internal/ external stakeholders, key customers, muti carrier partners to ensure seamless end-to-end service.
  • Competitive compensation and benefits package with opportunities for career progression within the company.

Matching Summary

Lead and supervise a team of Customer Service Consultants handling multi-carrier operations across ocean, air, and cross-border for Global customers.

Skills & Requirements

Must-have

  • multi-carrier operations
  • customer service consultants
  • end-to-end shipment execution
  • stakeholder management skills
  • customer first mindset

Nice-to-have

  • continuous learning
  • collaboration and diversity
  • cutting-edge technologies
  • sustainability and excellence

Key Requirements

  • 5 years minimum experience
  • Team size of 12
  • Prior experience in supply chain, logistics, or freight management
  • Proven capability in leading teams successfully

Work Rights

Not specified

Tailored Resume

Cover Letter