Customer Banking Specialist Relief - Central Victoria Area

CBA New Digital Businesses Pty

Central Victoria Area, Australia
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
As the Customer Banking Specialist Relief, you will have in-depth conversations with every customer about how we can support their overall banking needs

Job Summary

  • As the Customer Banking Specialist Relief, you will have in-depth conversations with every customer about how we can support their overall banking needs.
  • You will support customers with enquiries, maintenance on accounts and process applications for credit products, while also completing Financial Health Checks.
  • The role requires you to provide options for the customer through education & demonstration of our in-branch technology and digital banking options, and problem solve whilst championing our processes.

Matching Summary

As the Customer Banking Specialist Relief, you will have in-depth conversations with every customer about how we can support their overall banking needs.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Champion risk-adverse culture
  • Work in busy retail environment

Nice-to-have

  • Building career with CommBank
  • Improving financial wellbeing
  • Support for Aboriginal and/or Torres Strait Islander Peoples

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask right questions
  • Act with integrity
  • Place customer at centre
  • See big picture for customers

Work Rights

Not specified

Tailored Resume

Cover Letter