Inventory Analysis Team Supervisor (alajuela, Costa Rica)

Smith+Nephew

Alajuela, Costa Rica
Not specified; not specified; subsidy in transport...
Hybrid
2+ years management experience
Customer service to international teams
English b2+ proficiency
Smith+Nephew is seeking an Inventory Analysis Team Supervisor to manage a team responsible for customer service and inventory analysis in Alajuela, Costa Rica. The ideal candidate will have management experience, familiarity with customer service in international contexts, and proficiency in relevant software applications

Job Summary

  • This role is responsible for the management of the Inventory Analysis Team, providing direct oversight of team members' productivity and effectiveness.
  • The position requires coordinating day-to-day operations, resolving escalations, and ensuring the team meets agreed SLAs across email and phone channels.
  • Benefits include a hybrid work model, flexible schedules, stock purchase programs, and comprehensive wellbeing support including medical insurance and gym access.

Matching Summary

Match Score: 85

Smith+Nephew is seeking an Inventory Analysis Team Supervisor to manage a team responsible for customer service and inventory analysis in Alajuela, Costa Rica. The ideal candidate will have management experience, familiarity with customer service in international contexts, and proficiency in relevant software applications.

Salary

Not specified; Not specified; Subsidy in transport and food included

Skills & Requirements

Must-have

  • 2+ years management experience
  • Customer service to international teams
  • English B2+ proficiency
  • SAP and Salesforce knowledge
  • Workforce management skills

Nice-to-have

  • Logistics technical degree
  • Smith+Nephew internal experience
  • Process improvement mindset
  • Adaptability and analytical thinking
  • Customer oriented approach

Key Requirements

  • High School or University Degree
  • At least 2 years in Customer Service
  • At least 2 years in Management positions
  • English Level B2+

Work Rights

Not specified

Tailored Resume

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