NiCE is seeking a Technical Account Manager (TAM) to oversee customer relationships post-implementation of their products, ensuring customer success and satisfaction. The ideal candidate will have extensive experience in technical account management within software or telecommunications, demonstrating strong problem-solving and customer service skills. This remote position offers opportunities for personal and professional growth in a dynamic, innovative company
Job Summary
The Technical Account Manager serves as the primary advocate for key NiCE CX customers, ensuring their success from pre-launch through live operations.
This role requires deep expertise in telecommunications and contact center technologies to resolve complex issues and drive business growth for enterprise-level accounts.
Candidates will collaborate across Sales, Support, and Engineering teams to deliver high-touch service while managing up to 25% travel for client visits.
Matching Summary
Match Score: 85
NiCE is seeking a Technical Account Manager (TAM) to oversee customer relationships post-implementation of their products, ensuring customer success and satisfaction. The ideal candidate will have extensive experience in technical account management within software or telecommunications, demonstrating strong problem-solving and customer service skills. This remote position offers opportunities for personal and professional growth in a dynamic, innovative company.
Skills & Requirements
Must-have
6+ years technical service role experience
Contact center software knowledge
Advanced troubleshooting and triage skills
Bachelor's degree in CS or related field
Nice-to-have
TCP/IP networking and VoIP exposure
SIP signaling experience
Database and SQL scripting concepts
Network topology understanding
Competitive product analysis skills
Key Requirements
Bachelors Degree in Computer Science or Business Information Systems
6+ years in Technical/Service role in software or telecommunications
Working technical knowledge of contact center software design and functionality