Customer Service Representative I - Remote

The Amynta Group

Base: $18-$22 ph; bonus/equity: not specified; ben...
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Answering questions regarding coverage
Communicating via phone, chats, emails
Researching and resolving customer inquiries
** The Amynta Group is seeking a Customer Service Representative I for a fully remote position, focusing on delivering exceptional service to their network of agents and carriers in the commercial insurance sector. The role emphasizes collaboration, communication, and problem-solving in a fast-paced environment, with opportunities for growth and training provided. **

Job Summary

  • Deliver timely, accurate service while collaborating closely with internal teams to meet SLAs, performance metrics, and quality standards.
  • Assist agents and carriers through phone, email, and chat in a fast-paced, high-volume environment.
  • Competitive pay ranging from $18 to $22 per hour, depending on location, experience, skills, and job-related knowledge, with comprehensive benefits.

Matching Summary

Match Score: 75

** The Amynta Group is seeking a Customer Service Representative I for a fully remote position, focusing on delivering exceptional service to their network of agents and carriers in the commercial insurance sector. The role emphasizes collaboration, communication, and problem-solving in a fast-paced environment, with opportunities for growth and training provided. **

Salary

Base: $18-$22 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, disability, life insurance, 401(k) with company match, paid time off plus company holidays

Skills & Requirements

Must-have

  • Answering questions regarding coverage
  • Communicating via phone, chats, emails
  • Researching and resolving customer inquiries
  • Maintaining working knowledge of products
  • Processing applications, binders, endorsements
  • Accurately recording customer interactions

Nice-to-have

  • Professionalism, accountability, strong work ethic
  • Service excellence and ownership
  • Fast-paced environment adaptability
  • Collaborative team environment
  • Continuous process improvement

Key Requirements

  • High school diploma or equivalent
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Office and web-based systems
  • Remote-ready mindset: self-motivated, organized
  • Ability to troubleshoot basic equipment issues
  • Must be authorized to work in the United States

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter