Customer Satisfaction Representative

Lithia & Driveway

Medford, OR, US
Base: $20.00-$22.00; bonus/equity: not specified; ...
Onsite
48-hour customer follow-up requirement
Freshdesk omni program tracking skills
Strong communication and attention to detail
Lithia & Driveway is seeking a Customer Satisfaction Representative to join their team at either the Medford, OR or Dallas, TX locations. The role focuses on enhancing customer satisfaction through effective communication and improvement initiatives, with a competitive pay range of $20.00-$22.00 per hour and a comprehensive benefits package

Job Summary

  • The role serves as a key liaison between the dealership and customers to ensure concerns are addressed promptly.
  • Employees will lead customer satisfaction improvement initiatives and track survey scores using the FreshDesk Omni Program.
  • The position offers competitive pay ranging from $20.00 to $22.00 along with comprehensive benefits including medical, dental, vision, and 401(k).

Matching Summary

Match Score: 85

Lithia & Driveway is seeking a Customer Satisfaction Representative to join their team at either the Medford, OR or Dallas, TX locations. The role focuses on enhancing customer satisfaction through effective communication and improvement initiatives, with a competitive pay range of $20.00-$22.00 per hour and a comprehensive benefits package.

Salary

Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, PTO, 401(k), Stock Purchase Plan

Skills & Requirements

Must-have

  • 48-hour customer follow-up requirement
  • FreshDesk Omni Program tracking skills
  • Strong communication and attention to detail

Nice-to-have

  • Warranty claims or collections experience
  • Positive team player attitude
  • Experience with BBB review handling

Key Requirements

  • High school graduate or equivalent required
  • Must be 18 years or older
  • Basic computer skills required

Work Rights

Not specified

Tailored Resume

Cover Letter