Assistant Front Office Manager

Sofitel Sydney Wentworth

El Qusseir, , Egypt
On-site
Guest check-in/check-out procedures
Guest services
Customer-focused mindset
The Sofitel Sydney Wentworth is seeking an Assistant Front Office Manager for their resort in El Qusseir, Egypt. The role involves managing front office operations, ensuring exceptional customer service, and fostering a collaborative team environment

Job Summary

  • Lead, influence, and motivate team members with integrity and transparency, fostering an inclusive, collaborative environment built on mutual trust, respect, and cooperation.
  • Oversee all front office functions, including guest check-in/check-out procedures, reservations, and guest services, while achieving and exceeding departmental performance goals, budget targets, and guest satisfaction metrics.
  • Ensure strict compliance with all front office policies, standards, and standard operating procedures (SOPs), administering property policies fairly and consistently across all team members.

Matching Summary

Match Score: 85

The Sofitel Sydney Wentworth is seeking an Assistant Front Office Manager for their resort in El Qusseir, Egypt. The role involves managing front office operations, ensuring exceptional customer service, and fostering a collaborative team environment.

Skills & Requirements

Must-have

  • Guest check-in/check-out procedures
  • Guest services
  • Customer-focused mindset
  • Team leadership and motivation
  • Operational objectives
  • Guest satisfaction metrics

Nice-to-have

  • Inclusive and collaborative environment
  • Open-door policy
  • Revenue management analysis
  • Multilingual capabilities

Key Requirements

  • Bachelor's Degree or equivalent experience
  • Minimum 2 years management experience
  • Minimum 2 years guest services experience
  • Proficiency in Microsoft Office
  • Proficiency in hotel PMS
  • Excellent English communication skills
  • Strong leadership skills
  • Ability to work varied shifts

Work Rights

Not specified

Tailored Resume

Cover Letter