Guest Experience Lead | Westmount

Lululemon

Montreal, Quebec, Canada
Base: $22.75 - $26.17ph; target bonus: $2.00ph; to...
On-site
Guest experience delivery
Team supervision and coaching
Sales target achievement
The Guest Experience Lead ensures all guests receive a quality in-store experience by overseeing product education and service delivery

Job Summary

  • The Guest Experience Lead ensures all guests receive a quality in-store experience by overseeing product education and service delivery.
  • This role involves leading the store floor as a Service Supervisor to evaluate business needs and motivate the team toward sales goals.
  • Employees are eligible for comprehensive benefits including medical, dental, mental health coverage, paid leave, and professional development programs.

Matching Summary

The Guest Experience Lead ensures all guests receive a quality in-store experience by overseeing product education and service delivery.

Salary

Base: $22.75 - $26.17/hour; Target Bonus: $2.00/hour; Total Base Range: $24.75 - $28.17/hour

Skills & Requirements

Must-have

  • Guest experience delivery
  • Team supervision and coaching
  • Sales target achievement
  • Store opening and closing procedures
  • Performance data analysis

Nice-to-have

  • Inclusive environment creation
  • Technical product education
  • Hiring and onboarding support
  • Conflict resolution skills
  • Dynamic floor leadership

Key Requirements

  • One year of retail or customer service experience
  • Experience in management, mentoring, or delegation
  • Legal authorization to work in Canada
  • Reliable transportation to the Montreal location
  • High school diploma or equivalent education

Work Rights

Must be legally authorized to work in Canada

Tailored Resume

Cover Letter