Customer Service Technical Associate

Wolters Kluwer

Base: $34,300.00 - $57,400.00 usd; bonus/equity: n...
Onsite
1+ years customer service experience
Microsoft office suite proficiency
Internet-based software troubleshooting
Wolters Kluwer is seeking a Customer Service Technical Associate for their Client Support and Training team to provide front-line technical support to clients in the hospital pharmacy market. The ideal candidate should possess strong interpersonal skills and have a minimum of one year of experience in customer service or technical support

Job Summary

  • The role involves providing front-line support to clients for all product applications within the hospital pharmacy market.
  • Employees will diagnose and resolve intermediate technical issues while ensuring thorough documentation of all support actions.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k), and paid parental leave.

Matching Summary

Match Score: 85

Wolters Kluwer is seeking a Customer Service Technical Associate for their Client Support and Training team to provide front-line technical support to clients in the hospital pharmacy market. The ideal candidate should possess strong interpersonal skills and have a minimum of one year of experience in customer service or technical support.

Salary

Base: $34,300.00 - $57,400.00 USD; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), FSA/HSA, Tuition Assistance

Skills & Requirements

Must-have

  • 1+ years customer service experience
  • Microsoft Office Suite proficiency
  • Internet-based software troubleshooting
  • Strong oral and written communication

Nice-to-have

  • Reliable and organized work style
  • Creative problem-solving approach
  • Outgoing interpersonal skills
  • Experience training new staff

Key Requirements

  • High School diploma or equivalent
  • 1+ years in customer service or technical support
  • Experience with internet-based software applications

Work Rights

Not specified

Tailored Resume

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