As an Insurance expert you will be an expert in inbound and outbound phone based customer service, helping to support the workflow and email request from our customers
Job Summary
As an Insurance expert you will be an expert in inbound and outbound phone based customer service, helping to support the workflow and email request from our customers.
The work of the team follows a set process, for a variety of different phone based tasks and this will include: Broker focus, deliver a best in class service directly to our Brokers.
At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.
Matching Summary
As an Insurance expert you will be an expert in inbound and outbound phone based customer service, helping to support the workflow and email request from our customers.
Skills & Requirements
Must-have
phone based customer service
customer centric timely response
creating new business quotes
making adjustments to policies
customer channel of choice
achieve first time resolution
Nice-to-have
innovative approach to customer service
strong brand and values
desire to contribute
not afraid to challenge the norm
Key Requirements
Experience within a customer/client focussed sector