Client Operations Support Associate

Fiserv

Base: $48,000.00-$60,000.00; bonus/equity: not spe...
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2+ years client support experience
Level 2 support via phone and email
Crm tools and ticketing systems
** Fiserv is seeking a Client Operations Support Associate to provide high-quality Level 2 support to merchants and internal partners, focusing on onboarding and issue resolution in the fintech space. The ideal candidate will have experience in client support and financial services, along with strong technical and customer service skills. **

Job Summary

  • This role serves as a primary point of contact for TD-acquired merchants and internal Sales Advisors, delivering high-quality Level 2 support.
  • The position involves supporting merchant onboarding by training businesses on Clover POS hardware and ensuring one-call resolution for complex inquiries.
  • Fiserv offers comprehensive benefits including no-cost mental health support, an Employee Stock Purchase Plan, and paid parental leave.

Matching Summary

Match Score: 75

** Fiserv is seeking a Client Operations Support Associate to provide high-quality Level 2 support to merchants and internal partners, focusing on onboarding and issue resolution in the fintech space. The ideal candidate will have experience in client support and financial services, along with strong technical and customer service skills. **

Salary

Base: $48,000.00-$60,000.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life, disability, EAP, tuition assistance

Skills & Requirements

Must-have

  • 2+ years client support experience
  • Level 2 support via phone and email
  • CRM tools and ticketing systems
  • Financial services or fintech background
  • Clover terminal hardware knowledge

Nice-to-have

  • Bilingual English and French fluency
  • Bachelor's degree in Business or Finance
  • Experience with Fiserv systems
  • Knowledge of Microsoft Excel and Access
  • Adaptability to changing workflows

Key Requirements

  • 2+ years client support experience
  • 1-2+ years CRM tool experience
  • 2+ years financial services industry experience
  • Canadian work authorization required
  • No visa sponsorship available

Work Rights

Must be Canadian citizen, permanent resident, or hold valid open work permit

Tailored Resume

Cover Letter