Its Sr Technology Support Specialist

John Eagle Acura

Temple Terrace, FL, US
Base: $70,000-$105,000 annually; starting pyy anti...
Onsite
8+ years it support experience
Windows and apple troubleshooting
Networking and telephony knowledge
John Eagle Acura is seeking a Senior Technology Support Specialist to provide advanced technical support across multiple dealership locations in Florida. The role requires extensive IT support experience, technical knowledge, and strong customer service skills, with a competitive salary and comprehensive benefits offered

Job Summary

  • This role provides Tier 2 advanced technical support for Lithia & Driveway stores companywide while managing major incidents and VIP escalations.
  • The position requires frequent travel to various locations including Tampa, Orlando, and Jacksonville to perform break/fix tasks and onsite support.
  • Candidates will benefit from best-in-class industry benefits including medical, dental, vision, 401(k), and employee stock purchase plans.

Matching Summary

Match Score: 85

John Eagle Acura is seeking a Senior Technology Support Specialist to provide advanced technical support across multiple dealership locations in Florida. The role requires extensive IT support experience, technical knowledge, and strong customer service skills, with a competitive salary and comprehensive benefits offered.

Salary

Base: $70,000-$105,000 annually; Starting pay anticipated at $70,000-$80,000; Benefits: Medical, Dental, Vision, 401(k)

Skills & Requirements

Must-have

  • 8+ years IT support experience
  • Windows and Apple troubleshooting
  • Networking and telephony knowledge
  • Service Desk or Call Center background
  • ITIL Service Management understanding

Nice-to-have

  • Retail automotive industry experience
  • OEM hardware/software familiarity
  • Process improvement and automation skills
  • Strong customer service orientation
  • International travel availability

Key Requirements

  • 8+ years of IT support experience
  • Bachelor's degree in IT preferred
  • ITIL certification preferred
  • High school graduate or equivalent required
  • Must be 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter