Senior Associate Customer Success Manager - Paradox

Epic

London, United Kingdom
Fully remote
Client-facing experience in b2b settings
Technical support and troubleshooting skills
Customer satisfaction management
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform.
  • Workday offers a flexible work approach combining in-person and remote time to deepen connections and maintain a strong community.

Matching Summary

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.

Skills & Requirements

Must-have

  • client-facing experience in B2B settings
  • technical support and troubleshooting skills
  • customer satisfaction management
  • product training and configuration
  • relationship building with clients
  • experience in SaaS organization

Nice-to-have

  • critical thinking and problem solving
  • excellent written and verbal communication
  • ability to manage multiple priorities
  • collaborative team partnership
  • flexible work schedule
  • empathy and integrity culture

Key Requirements

  • 3+ years client-facing experience
  • prior SaaS experience
  • strong customer satisfaction management
  • excellent communication skills

Work Rights

Not specified

Tailored Resume

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