Sr Aws Support Engineer

INGRAM MICRO

Mississauga, Canada
Base: $110,000 - $130,000 cad py; bonus/equity: el...
Hybrid
Aws support experience
Troubleshoot complex aws issues
Resolve escalated support cases
Join a global support team as the go-to expert for escalated AWS-related support cases

Job Summary

  • Join a global support team as the go-to expert for escalated AWS-related support cases.
  • Play a key role in improving support processes to reduce recurring issues and enhance customer satisfaction.
  • Benefit from flexible healthcare, dental, vision, well-being benefits, RRSP matching, and more.

Matching Summary

Join a global support team as the go-to expert for escalated AWS-related support cases.

Salary

Base: $110,000 - $130,000 CAD per year; Bonus/Equity: Eligible for annual bonuses; Benefits: Flexible Healthcare, Dental, Vision, RRSP Matching

Skills & Requirements

Must-have

  • AWS support experience
  • Troubleshoot complex AWS issues
  • Resolve escalated support cases
  • Improve support processes
  • Hands-on AWS troubleshooting

Nice-to-have

  • Customer experience focus
  • Knowledge sharing with team
  • Continuous learning of AWS
  • Collaborative work environment

Key Requirements

  • 8+ years technical support experience
  • 4+ years hands-on AWS support
  • Bachelor's degree in IT or related
  • AWS certifications required
  • Experience with AWS Direct Connect/VPN

Work Rights

Not specified

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