Sr. Manager, Field Engineering

Otisjob

Portland, OR, United States of America
On-site
Technical guidance to field associates
Troubleshooting equipment malfunctions
Training on all types of equipment
Provide technical support and guidance to field associates, assisting with malfunctioning equipment and determining corrective actions

Job Summary

  • Provide technical support and guidance to field associates, assisting with malfunctioning equipment and determining corrective actions.
  • Deliver training on all equipment types, provide job site guidance, and distribute necessary written information to field personnel.
  • Maintain control and responsibility for the quality of all service work, new installations, and modernization, while resolving service problems.

Matching Summary

Provide technical support and guidance to field associates, assisting with malfunctioning equipment and determining corrective actions.

Skills & Requirements

Must-have

  • Technical guidance to field associates
  • Troubleshooting equipment malfunctions
  • Training on all types of equipment
  • Quality control of service work
  • Customer interaction on technical problems

Nice-to-have

  • Proactive and emergency assistance
  • Continuous improvement initiatives
  • Leadership under pressure
  • Professionalism and change management

Key Requirements

  • 5+ years relevant technical elevator experience
  • High school degree required
  • Strong written and verbal communication skills
  • Comfortable in a technical environment
  • Working knowledge of Otis and non-Otis software

Work Rights

Not specified

Tailored Resume

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