Customer Banking Specialist - Lakes Entrance

COMMONWEALTH BANK OF AUSTRALIA

Lakes Entrance, VIC, Australia
On-site
Exceptional customer service delivery
In-depth customer conversations
Financial health checks
The Commonwealth Bank of Australia is seeking a Customer Banking Specialist for their Lakes Entrance branch to provide exceptional customer service while addressing a range of banking needs. The role involves face-to-face interactions with customers and requires a commitment to delivering holistic financial solutions

Job Summary

  • As the Customer Banking Specialist, you will have in-depth conversations with customers about their overall banking needs, including Home Loans, Business Banking & Financial Advice.
  • You will support customers with enquiries, account maintenance, process credit product applications, and complete Financial Health Checks to assess their financial needs.
  • The role involves educating customers on in-branch technology and digital banking options, problem-solving, and championing risk-adverse culture within a busy retail environment.

Matching Summary

Match Score: 85

The Commonwealth Bank of Australia is seeking a Customer Banking Specialist for their Lakes Entrance branch to provide exceptional customer service while addressing a range of banking needs. The role involves face-to-face interactions with customers and requires a commitment to delivering holistic financial solutions.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Financial Health Checks
  • Digital banking options demonstration
  • Problem-solving and effective solutions
  • Risk-adverse culture championing

Nice-to-have

  • Interest in career growth
  • Improving financial wellbeing
  • Positive impact on customers' lives

Key Requirements

  • Proven experience delivering exceptional customer service
  • Excellent communication skills
  • Ability to articulate financial terms clearly
  • Ability to ask the right questions and find solutions
  • Act with integrity and customer focus
  • Ability to work in a busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter