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The position of Customer Service Manager at Unilever involves leading end-to-end customer service operations within the supply chain, focusing on exceptional customer experiences and operational excellence. The ideal candidate should possess a minimum of five years of experience in customer service, preferably within the FMCG sector, along with strong analytical and people management skills.
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Job Summary
The Customer Service Manager is responsible for leading end‑to‑end Customer Service operations—Order‑to‑Cash (O2C), project execution under different pillars such as process optimization & customer delight, delivery Execution, Customer Issue Resolution, and Service Level Performance.
Lead, mentor, and develop Customer Service team to drive towards business objectives, establishing a positive, collaborative culture focused on ownership, accuracy, and continuous improvement.
Utilize data analytics to identify inefficiencies and drive service improvement projects, leading digital transformation initiatives aligned with customer service automation and process simplification.
Matching Summary
Match Score: 75
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The position of Customer Service Manager at Unilever involves leading end-to-end customer service operations within the supply chain, focusing on exceptional customer experiences and operational excellence. The ideal candidate should possess a minimum of five years of experience in customer service, preferably within the FMCG sector, along with strong analytical and people management skills.
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Skills & Requirements
Must-have
Order-to-Cash (O2C) process leadership
Delivery Execution oversight
Customer Service Level management
Customer Issue Resolution
Cross-functional collaboration
Nice-to-have
Purpose-led innovation
Customer delight initiatives
Digital transformation leadership
Continuous improvement mindset
Key Requirements
Bachelor's degree in engineering/business management or equivalent