Beneva is seeking a bilingual Customer Service Agent in Billing to provide high-quality support related to payment processes and billing inquiries. The role involves managing customer communications, resolving payment issues, and ensuring adherence to established procedures
Job Summary
The role involves providing quality customer service regarding premium payments and billing inquiries for Beneva's various business lines.
Candidates must be bilingual in French and English, with a mandatory English test for selected applicants.
The position offers a hybrid work schedule with flexible hours ranging from Monday to Friday between 8 AM and 9 PM.
Matching Summary
Match Score: 85
Beneva is seeking a bilingual Customer Service Agent in Billing to provide high-quality support related to payment processes and billing inquiries. The role involves managing customer communications, resolving payment issues, and ensuring adherence to established procedures.
Skills & Requirements
Must-have
Bilingual French and English proficiency required
Minimum one year customer service experience
Phone-based client interaction skills
Payment processing and collection duties
Nice-to-have
Ability to analyze financial dossiers
Experience with payment plan negotiations
Strong problem-solving in billing contexts
Key Requirements
Diploma of Vocational Studies (DEP) or equivalent
Minimum 1 year relevant customer service experience
Advanced English language skills (oral and written)
Successful completion of an English proficiency test