Customer Service Representative

Leidos

Indianapolis, IN, US
Base: $17.00 ph; bonus/equity: not specified; bene...
High volume contact center experience
Standard operating procedures adherence
Knowledge base navigation skills
The role supports the US Department of Housing and Urban Development by assisting renters, homebuyers, and homeowners with housing requests

Job Summary

  • The role supports the US Department of Housing and Urban Development by assisting renters, homebuyers, and homeowners with housing requests.
  • Employees receive immediate and ongoing training on HUD rental assistance programs and FHA mortgage programs while delivering excellent customer service.
  • Benefits include access to medical and dental insurance, 401K, life insurance, and up to 15 days of paid time off per year.

Matching Summary

The role supports the US Department of Housing and Urban Development by assisting renters, homebuyers, and homeowners with housing requests.

Salary

Base: $17.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, 401K, Life, AD&D, Voluntary Disability plans

Skills & Requirements

Must-have

  • High volume contact center experience
  • Standard Operating Procedures adherence
  • Knowledge base navigation skills
  • MS Office proficiency required
  • 40 WPM keyboarding speed minimum

Nice-to-have

  • Rental property management background
  • Mortgage servicing experience preferred
  • Omnichannel call center background
  • Ability to handle upset customers
  • Strong written communication skills

Key Requirements

  • High School diploma or GED certificate
  • Minimum 2 years high volume contact center experience
  • Public Trust Security clearance eligibility
  • Experience following Standard Operating Procedures
  • Ability to navigate internal support tools

Work Rights

Must be able to obtain Public Trust Security clearance

Tailored Resume

Cover Letter