Not specified; annual bonus scheme available; onsi...
Hybrid (3 days in the office, 2 days remote)
2-3 years customer service team leader experience
Experience leading small customer service teams
Proficient with erp/crm systems like sap
Aliaxis is seeking a Customer Support and Claims Team Leader to lead a collaborative team in delivering exceptional customer service while managing returns, disputes, and claims. The ideal candidate will have 2-3 years of team leadership experience in a relevant industry and will thrive in a dynamic environment, focusing on process improvement and relationship building
Job Summary
This role involves mentoring a collaborative claims team to deliver an exceptional customer experience while managing national returns and disputes.
The company offers a hybrid work model with flexible hours, annual bonuses, and industry-leading paid parental leave benefits.
Candidates will work closely with cross-functional teams including sales, logistics, and operations to drive process improvements and reduce credit errors.
Matching Summary
Match Score: 85
Aliaxis is seeking a Customer Support and Claims Team Leader to lead a collaborative team in delivering exceptional customer service while managing returns, disputes, and claims. The ideal candidate will have 2-3 years of team leadership experience in a relevant industry and will thrive in a dynamic environment, focusing on process improvement and relationship building.
Salary
Not specified; Annual bonus scheme available; Onsite parking provided
Skills & Requirements
Must-have
2-3 years Customer Service Team Leader experience
Experience leading small customer service teams
Proficient with ERP/CRM systems like SAP
Solid Microsoft Office skills
Ability to navigate complex manufacturing processes
Nice-to-have
Background in Manufacturing or FMCG industry
Plastics or Building Products sector experience
Collaborative and fun team player attitude
Strong relationship building and negotiation skills
Resilient and positive mindset
Key Requirements
Australian Citizen or Permanent Resident status required
2-3 years of Team Leader experience in relevant industries
Proven track record in customer resolution and problem-solving