Reservations Agent

Four Seasons Hotels & Resorts

Florence, Italy
On-site
Guest satisfaction
Handle guest complaints
Opera pms knowledge
Four Seasons Hotels & Resorts is seeking a Reservations Agent for their Florence location. The role involves managing guest inquiries and reservations with a focus on exceptional customer service and hospitality

Job Summary

  • The Reservations Agent is responsible for selling the hotel and providing information to prospective guests via phone, email, chat or other Hotels tools, ensuring the guest’s satisfaction.
  • This position is also responsible for answering Hotel general phone calls, routing calls to proper internal extensions, accepting and delivering wake up calls and performing other CORE daily tasks.
  • Four Seasons offers a competitive salary, excellent training and development opportunities, employee discounts, and complimentary employee meals.

Matching Summary

Match Score: 85

Four Seasons Hotels & Resorts is seeking a Reservations Agent for their Florence location. The role involves managing guest inquiries and reservations with a focus on exceptional customer service and hospitality.

Skills & Requirements

Must-have

  • Guest satisfaction
  • Handle guest complaints
  • Opera PMS knowledge
  • Italian and English proficiency

Nice-to-have

  • Third language is a plus
  • Can-do & team approach

Key Requirements

  • Previous Reservations or Front Office experience
  • Experience in customer service
  • Advanced computer skills
  • Legal authorization to work in Italy

Work Rights

Must have legal authorization to work in Italy

Tailored Resume

Cover Letter