Job Summary

• Lead the customer in building and nurturing their internal Customer Center of Excellence (CoE) and train 'Agent Champions' to independently iterate, govern, and scale their AI footprint.
• Monitor agent performance telemetry and use data-driven insights to proactively recommend optimizations to the customer’s supply chain workflows and drive deep consumption of contracted licenses.
• Define, track, and report on quantifiable business impact, shifting the conversation from technical deployment to business outcomes using hard data from the platform.

Matching Summary

Salary

Base: $171,200 - $273,000 annually; Base: $205,800 - $298,400 annually in select SF/NYC metro areas; Bonus/Equity: Company bonus, incentive for sales roles, equity as applicable; Benefits: Medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), ESPP

Skills & Requirements

Key Requirements

• 8+ years of work experience
• 5+ years in Customer Success, Professional Services, or Management Consulting
• Enterprise SaaS adoption and change management
• Governance frameworks or Steering Committees
• Interpret platform telemetry and usage data
• Manage consumption-based accounts
• Present complex AI outcomes to C-suite
• Deep understanding of AI/LLM logic

Work Rights