Full Time Universal Banker - West Broad Street/ Richmond Va

MTB (M&T Bank)

Richmond, Virginia, United States of America
$18.68 - $31.14 hourly (usd) ph
Customer service standards
Digital capabilities engagement
Sales process adherence
Specializes in branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers

Job Summary

  • Specializes in branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers.
  • Supports daily branch operations as a Teller and meets customer service and sales needs.
  • Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.

Matching Summary

Specializes in branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers.

Salary

$18.68 - $31.14 Hourly (USD)

Skills & Requirements

Must-have

  • Customer service standards
  • Digital capabilities engagement
  • Sales process adherence
  • Lobby management
  • AML, BSA, KYC processes
  • Fraud suspicion identification
  • Customer complaint resolution

Nice-to-have

  • Empathy
  • Customer centricity
  • Flexibility and adaptability
  • Digital fluency
  • Entrepreneurial spirit
  • Critical thinking

Key Requirements

  • High school diploma or equivalent
  • Minimum 1 year retail sales, call center, customer service, or telesales experience
  • Strong verbal and interpersonal skills
  • Ability to interact with varying customers
  • Ability to handle difficult customer conversations
  • Well-organized, proven time management and prioritization skills
  • Ability to work under critical time constraints in a team environment
  • Proficiency with internet user-level technology

Work Rights

Not specified

Tailored Resume

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