Fraud Representatives - Small Business Card - 2nd Shift

Bank of America (GHR)

Not specified; not specified; not specified
**
1+ years customer service experience
Intermediate computer proficiency
Ability to work weekends and holidays
** Bank of America is seeking Fraud Representatives for their Small Business Card division to provide customer support for fraud-related inquiries during the second shift. The role involves resolving client requests through various communication channels, ensuring accuracy, and delivering a positive client experience. **

Job Summary

  • This role is responsible for resolving multi-product fraud related client requests via calls, chats, or emails while delivering a great client experience.
  • The position requires identifying client needs, recommending solutions, and escalating risk items through appropriate channels with speed and accuracy.
  • Bank of America offers an in-office culture with opportunities to learn, grow, and make an impact within an inclusive and supportive team environment.

Matching Summary

Match Score: 75

** Bank of America is seeking Fraud Representatives for their Small Business Card division to provide customer support for fraud-related inquiries during the second shift. The role involves resolving client requests through various communication channels, ensuring accuracy, and delivering a positive client experience. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 1+ years customer service experience
  • Intermediate computer proficiency
  • Ability to work weekends and holidays
  • Strong attention to detail and accuracy
  • Effective oral communication skills

Nice-to-have

  • Banking or financial industry experience
  • Experience handling difficult client situations
  • Commitment to inclusive workplace culture
  • Adaptability to new technology platforms
  • Proven reliability and excellent attendance

Key Requirements

  • High School Diploma / GED required
  • Minimum 1 year customer/client service experience
  • Must adhere to agreed upon work schedule including weekends/holidays

Work Rights

Not specified

Tailored Resume

Cover Letter