Job Summary

• This position is responsible for providing excellent customer service, responding to customer inquiries, providing customers with coverage options, reimbursement processing, order placement, shipping status, warranty and general concerns.
• The Customer Care Specialist is able to independently follow standardized workflows as defined by the organization.
• Document all interactions and calls into the customer database and maintain compliance to HIPAA and other regulating bodies as required.

Matching Summary

Skills & Requirements

Key Requirements

• Associates degree or equivalent combination of education and experience
• Relevant call center experience
• Reimbursement experience
• Healthcare related customer service experience
• Pharmacy technician license/experience
• Medical device reimbursement knowledge
• Call center/customer service experience required

Work Rights