Customer Care Agent

Hastings Deering (Australia) Ltd

Acacia Ridge, Queensland, Australia
Competitive remuneration pyckage; annual salary re...
Not specified, likely full-time onsite based on job description.
Call centre experience required
Proactive outbound calling skills
Crm tool proficiency needed
Hastings Deering is seeking a Customer Care Agent to join their team in Acacia Ridge, Queensland. The ideal candidate will have call center experience and be focused on proactively engaging with customers to enhance their experience with the company's products and services

Job Summary

  • This role involves proactively engaging customers via outbound calls at key moments of their CAT machine ownership.
  • The successful candidate will walk customers through the digital ecosystem to ensure they can self-serve effectively.
  • Employees receive access to professional development, mentorship, and a supportive diverse team within the global Sime Darby network.

Matching Summary

Match Score: 85

Hastings Deering is seeking a Customer Care Agent to join their team in Acacia Ridge, Queensland. The ideal candidate will have call center experience and be focused on proactively engaging with customers to enhance their experience with the company's products and services.

Salary

Competitive remuneration package; Annual salary reviews; Paid parental leave options

Skills & Requirements

Must-have

  • Call centre experience required
  • Proactive outbound calling skills
  • CRM tool proficiency needed

Nice-to-have

  • Digital ecosystem education ability
  • High degree of confidentiality
  • Empathetic stakeholder engagement

Key Requirements

  • Demonstrated call centre experience
  • Qualifications in Business or Office Administration desirable

Work Rights

Not specified

Tailored Resume

Cover Letter