Customer Service Lead

Leominster Animal Hospital

Leominster, MA, United States
Client service and teamwork
Lead and mentor csrs
Handle escalated client concerns
As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors

Job Summary

  • As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.
  • Oversee, coach, and support the CSR team to ensure excellent client service and teamwork.
  • You’ll join a close-knit team that values humor, hard work, and heart.

Matching Summary

As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.

Skills & Requirements

Must-have

  • Client service and teamwork
  • Lead and mentor CSRs
  • Handle escalated client concerns
  • Manage scheduling and workflow
  • Greet clients and patients professionally

Nice-to-have

  • Compassionate and high-quality care
  • Positive, collaborative culture
  • Humor, hard work, and heart
  • People-person with leadership skills

Key Requirements

  • Previous customer service experience
  • Supervisory or leadership roles experience
  • Veterinary or medical experience is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter