Customer Technical Support Specialist Italy

Beckman Coulter Diagnostics

Cassina de Pecchi, Italy
Fully remote
Exceptional communication skills
Technical knowledge
Work effectively under pressure
The Customer Technical Support Specialist is responsible for providing exceptional support and assistance to our customers, ensuring they receive timely and accurate resolutions to their inquiries and technical issues

Job Summary

  • The Customer Technical Support Specialist is responsible for providing exceptional support and assistance to our customers, ensuring they receive timely and accurate resolutions to their inquiries and technical issues.
  • Diagnose and resolve technical issues by guiding customers through step-by-step solutions utilizing own knowledge and other established processes and tools.
  • We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates.

Matching Summary

The Customer Technical Support Specialist is responsible for providing exceptional support and assistance to our customers, ensuring they receive timely and accurate resolutions to their inquiries and technical issues.

Skills & Requirements

Must-have

  • Exceptional communication skills
  • Technical knowledge
  • Work effectively under pressure
  • Fluent Italian and English

Nice-to-have

  • Creative thinking and innovative ideas
  • Additional European languages
  • Think out of the box

Key Requirements

  • High school diploma or equivalent
  • Minimum 2 years experience
  • Customer support or technical support role
  • 15% travel required

Work Rights

Not specified

Tailored Resume

Cover Letter