Technical Specialist At Information Technology

Me2Works

Hong Kong
**
2 years technical helpdesk experience
Ip networking working experience
English and one other language proficiency
** Me2Works is seeking a Technical Specialist for their IT support team in Hong Kong. The role involves providing Tier-1 technical support for SME and enterprise customers, focusing on troubleshooting connectivity issues and ensuring high service quality. **

Job Summary

  • The role involves providing Tier-1 technical support to investigate and rectify connectivity and service issues for SME and Enterprise customers.
  • Candidates must be proficient in English and another language, possess IP networking experience, and be willing to work rotating shifts including standby duties.
  • The company offers good prospects and on-job training for entry-level candidates and fresh graduates passionate about Information Technology.

Matching Summary

Match Score: 75

** Me2Works is seeking a Technical Specialist for their IT support team in Hong Kong. The role involves providing Tier-1 technical support for SME and enterprise customers, focusing on troubleshooting connectivity issues and ensuring high service quality. **

Skills & Requirements

Must-have

  • 2 years technical helpdesk experience
  • IP networking working experience
  • English and one other language proficiency
  • Ability to work rotating shifts
  • Onsite troubleshooting capability

Nice-to-have

  • CCNA certification or relevant credentials
  • Passion for problem solving
  • Good interpersonal communication skills
  • Experience with SME/Enterprise customers
  • Dynamic fast-paced environment adaptability

Key Requirements

  • Diploma in IT / Computer Studies / Networking
  • 2 years' experience in technical helpdesk
  • Relevant working experience in IP networking
  • Proficient in English and one other language
  • Able to work rotating shift and standby duties

Work Rights

Not specified

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