User Escalation Specialist

Stripe Issuing

Singapore, Singapore
On-site
2+ years user support experience
Troubleshooting short sla cases
Process improvement initiatives
Stripe is seeking a User Escalation Specialist for their Singapore office to manage and resolve user escalations, improve user experiences, and collaborate with cross-functional teams. This role offers a high-impact opportunity to build processes and drive change within the organization

Job Summary

  • This role offers a high visibility opportunity to resolve user escalations swiftly while helping build the team from the ground up.
  • The specialist will collaborate with product and engineering teams to identify root causes and drive structural improvements across the organization.
  • Candidates must demonstrate extreme ownership in solving complex user issues and possess the ability to create order out of chaos.

Matching Summary

Match Score: 85

Stripe is seeking a User Escalation Specialist for their Singapore office to manage and resolve user escalations, improve user experiences, and collaborate with cross-functional teams. This role offers a high-impact opportunity to build processes and drive change within the organization.

Skills & Requirements

Must-have

  • 2+ years user support experience
  • Troubleshooting short SLA cases
  • Process improvement initiatives
  • Direct user communication via email and phone
  • Data-driven root cause analysis

Nice-to-have

  • Leading multiple concurrent projects
  • SQL data analysis skills
  • Experience with large enterprise users
  • Building processes from the ground up
  • Influencing product roadmaps

Key Requirements

  • At least 2+ years of user support experience
  • Prior experience with short SLA escalations
  • Proven track record in process improvement

Work Rights

Not specified

Tailored Resume

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