Customer Experience Associate Ii

Conduent Business Services

Montego Bay, Jamaica
Not specified; not specified; not specified
On-site
20 wpm typing speed requirement
Call center routine activities
Standard script adherence
Conduent Business Services is seeking a Customer Experience Associate II in Montego Bay, Jamaica, to provide exceptional customer support and problem-solving solutions. This role involves routine call center activities and requires strong interpersonal skills, with a focus on delivering quality service

Job Summary

  • The role involves performing business support tasks and handling customer calls to provide immediate service or follow-up resolutions.
  • Associates are expected to use standard scripts and established guidelines to meet service level agreements while maintaining a warm empathetic manner.
  • The position requires assessing specific customer cases, updating databases with necessary information, and escalating complex issues to senior levels.

Matching Summary

Match Score: 75

Conduent Business Services is seeking a Customer Experience Associate II in Montego Bay, Jamaica, to provide exceptional customer support and problem-solving solutions. This role involves routine call center activities and requires strong interpersonal skills, with a focus on delivering quality service.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 20 WPM typing speed requirement
  • Call center routine activities
  • Standard script adherence
  • Database information gathering
  • SLA compliance under supervision

Nice-to-have

  • Warm empathetic communication style
  • Self-guided problem solving ability
  • Effective idea exchange skills
  • Team integration for best outcomes

Key Requirements

  • Typing speed of at least 20 words per minute
  • Vocational training or equivalent experience
  • Ability to work under moderate supervision

Work Rights

Not specified

Tailored Resume

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