Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations
Job Summary
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
In this pivotal role, you will oversee daily front-of-house operations and lead our Guest Services team to deliver exceptional experiences at every guest touchpoint.
This is an opportunity to make a meaningful impact on our guests' experiences while fostering a collaborative and supportive team environment.
Matching Summary
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
Skills & Requirements
Must-have
Exceptional guest experiences
Lead Guest Services team
Handle escalated guest concerns
Maintain service standards
Guest management systems
Property management software
Nice-to-have
Responsible hospitality
Collaborative team environment
Positive and memorable impact
Life beats faster
Key Requirements
Proven leadership and management experience
Advanced problem-solving and conflict resolution
Proficiency in guest complaint handling
Strong organizational and time management skills
Multilingual abilities (Arabic and English preferred)