UX Researcher and Service Designer

NSEARCH GLOBAL PTE. LTD.

Singapore
Not specified
5+ years ux research experience
Service design expertise
Qualitative and quantitative research
NSEARCH GLOBAL PTE. LTD. is seeking a UX Researcher and Service Designer to enhance the citizen service journey through in-depth research and design methodologies. The ideal candidate will possess over 5 years of experience in UX research and service design, particularly in government or public sector settings

Job Summary

  • The role involves conducting in-depth research to uncover user needs and pain points for improving citizen service journeys.
  • Candidates will apply design thinking to create intuitive map interactions, dashboards, and data discovery experiences.
  • The position requires collaborating with GIS, product, and engineering teams to prototype and iterate on service concepts.

Matching Summary

Match Score: 85

NSEARCH GLOBAL PTE. LTD. is seeking a UX Researcher and Service Designer to enhance the citizen service journey through in-depth research and design methodologies. The ideal candidate will possess over 5 years of experience in UX research and service design, particularly in government or public sector settings.

Skills & Requirements

Must-have

  • 5+ years UX Research experience
  • Service Design expertise
  • Qualitative and quantitative research
  • User interviews and usability testing
  • Customer journey mapping
  • GIS workflows and data dashboards
  • Design thinking principles

Nice-to-have

  • Government or public sector background
  • Cross-functional collaboration skills
  • Workshop facilitation abilities
  • A/B testing experience
  • Accessibility and inclusivity focus

Key Requirements

  • Bachelors Degree in relevant field
  • 5+ years of experience in UX Research
  • Experience with Service Design methodologies
  • Government/Public sector experience preferred

Work Rights

Not specified

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