Job Summary

• Customer Service Representative I serves as the first point of contact for customer service issues and resolves a high volume of patient inquiries regarding both hospital and professional billing questions.
• Delivers an exceptional Patient Financial experience by receiving and directing the public, by telephone or other electronic means, in a professional and courteous manner.
• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Salary

Base: $20.80 - $31.20; Bonus/Equity: Not specified; Benefits: Paid Time Off programs, Health and welfare benefits, Flexible Spending Accounts, Family benefits, Retirement plans, Educational Assistance Program

Skills & Requirements

Key Requirements

• High School Diploma or GED
• 2 years relevant customer service experience
• 2 years progressive work experience
• Experience with Epic's Resolute billing applications
• Working knowledge of billing and follow-up
• Knowledge of HIPAA standards
• Bi-lingual (Spanish and English) preferred

Work Rights