Supervisor Care Coordinator

PetVet Care Centers

Memphis, TN, United States
Base: $18 - $24 usd; bonus/equity: not specified; ...
On-site
Supervise care coordinators and staff
Handle cash transactions and balancing
Manage specialist scheduling changes
The role involves supervising care coordinators including hiring, firing, and evaluating performance while enforcing company policies

Job Summary

  • The role involves supervising care coordinators including hiring, firing, and evaluating performance while enforcing company policies.
  • Candidates must be able to receive client complaints, escalate issues as needed, and maintain specialist scheduling information.
  • PetVet offers benefits including medical insurance, paid parental leave, 401(k) with discretionary contribution, and emotional wellbeing support.

Matching Summary

The role involves supervising care coordinators including hiring, firing, and evaluating performance while enforcing company policies.

Salary

Base: $18 - $24 USD; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), pet discounts

Skills & Requirements

Must-have

  • Supervise care coordinators and staff
  • Handle cash transactions and balancing
  • Manage specialist scheduling changes
  • Process refunds returns and credits
  • Resolve maintenance issues as backup

Nice-to-have

  • Veterinary environment terminology knowledge
  • Multi-line telephone system experience
  • Collaborative inclusive team environment
  • Strong verbal and written communication
  • Ability to handle multiple priorities

Key Requirements

  • High School diploma or equivalent
  • Minimum 1 year customer service experience
  • At least 1 year veterinary receptionist experience preferred
  • 5 days per week schedule with rotating shifts
  • Some night and weekend shifts required

Work Rights

Not specified

Tailored Resume

Cover Letter