This role is responsible for independently managing a portfolio of 80-150 customer accounts to drive retention and value realization
Job Summary
This role is responsible for independently managing a portfolio of 80-150 customer accounts to drive retention and value realization.
The successful candidate will execute complex renewal transactions, including multi-product negotiations and positioning expansion opportunities.
Contentsquare seeks individuals who are daring, understanding, and deliberate to help create an inclusive workplace where everyone learns and succeeds.
Matching Summary
This role is responsible for independently managing a portfolio of 80-150 customer accounts to drive retention and value realization.
Skills & Requirements
Must-have
Manage portfolio of 80-150 accounts
Digital-first customer success strategies
Renewal execution and expansion sales
Salesforce and Gainsight proficiency
SaaS product adoption guidance
Nice-to-have
Experience with digital engagement campaigns
Spanish language capabilities
Mentoring less experienced team members
Deep knowledge of experience analytics platforms
Key Requirements
Proven customer success or account management experience