Work Location: Queenstown Industry: Automotive Key Responsibilities: Manage and support ownership benefits and loyalty programs, including partner coordination and customer sign‑ups Support NPS and mystery shopping programmed, identify gaps, and follow up on improvement actions with dealers Manage Customer Relationship Management (CRM) and Customer Feedback Management (CFM), ensuring timely acknowledgement, tracking, escalation, and closure of customer cases in Salesforce Act as a coordination point for customer feedback across Sales, Service, Parts, Management, Legal, and Brand Principals Maintain and manage customer databases, ensuring data accuracy, PDPA compliance, and effective use of CRM systems Support CRM and customer experience process improvements through data review and analysis Provide administrative and operational support for marketing, customer service activities, and events Perform other ad‑hoc duties as assigned Key Requirements: Diploma or Degree in Business, Marketing, Communications, Data Analytics, or a related field Experience in CRM, customer experience, data analysis, or customer service operations is an advantage Comfortable working with data, systems (e.g. Salesforce), and multiple stakeholders Strong coordination, communication, and organizational skills All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. Kindly email your resume in a detailed Word format to Del•••••••@peopleprofilers.com We regret that only shortlisted candidates will be notified People Profilers Pte Ltd Tel: 69•• •754 EA Registration Number: R24124723 EA License number: 02C4944 EA Personnel: Delwin Lim Junjie